FAQs & Support
What is the maximum number of people that can be in the audience?
One base station is able to collect votes from 4095 keypads. However it is not possible to get this amount of people in range and so with large audiences you may require additional base stations (see range information below)
What is the maximum range of the CLiKAPAD voting system?
For information on range please see the CLiKAPAD Base Station - Max Performance Guide
How long do batteries in a keypad last?
CP31 or CP37 keypads primary throw away cells;
This depends on the level of use - with heavy use (three or more times a week) you may need to replace the batteries after 6 months.
With lighter use (once a week or less) the keypads will last a year or more on the same set of batteries.
As well as level of use the way in which the keypads are used will have an effect on battery life.
Battery life is reduced when...
- keypads are used in conjunction with a detector/sentry
- keypads are used in a large universe, the larger the universe size the longer it takes the base station to collect all the votes.
Therefore the keypads will be trying to vote for a longer period of time.
Prioritizer keypads with rechargeable Lithium Polymer cells;
Designed to provide more than a day of audio response plus voting. In our considerable tests we designed and tested based on 2 x lots of 3 minutes of live audio (microphone) plus 30 voting responses. The indications are that if this was typical you would be looking at over a week before a re-charge would be required. However, these are only estimates and it all depends on how many votes and how long you talk for! All estimates are based on anticipated/average usage.
Technical Support Information
CLiKAPAD Diagnostic and Test Application; Designed for the CB3 hardware - Download (3.48 MB)
If you require technical support and you are not sure how to access the advanced features of the CLiKAPAD system using your voting application software please download and install the diagnostic and test application.
This will enable you to retrieve information about your system that may be required by our technical support engineers.
For technical support please call;
in addition Local Support Services are operated by our family of Resellers / Developers around the world